Frequently asked questions
Learn more about our Covid-19 updates, updated cancellation policy and FAQs.
What are your policies around Covid-19?
With more information coming out every day about the coronavirus (Covid-19) outbreak, we understand it’s a concerning time for all. With this in mind, we’re currently operating with a flexible cancellation policy. If you need to cancel your reservation, contact our support team on email@example.com and they will refund your booking fee as credit on your First Table account.
I’m booked to dine at a local restaurant on First Table. Will my booking go ahead?
Our partner restaurants are doing everything they can to adapt to be Covid-19 compliant. This includes creating more distance between tables, operating with the highest hygiene standards including sanitisation, and limited capacities. Due to the ever-evolving situation, we’d recommend calling the restaurant after making a booking on our website, just to make sure they can accommodate your booking.
As you know, Covid-19 may limit restaurant operations so if our partners aren’t able to accommodate your booking for whatever reason we’ll offer a full refund. In such uncertain times, we hope you’ll join us in supporting the hospitality industry in any way you can.
What is First Table?
First Table is a website that offers a very limited number of special reservations at high calibre restaurants at very specific off-peak/early times. Diners enjoy a massive 50% off their meals by securing the reservations before anybody else does and paying a $10 booking fee to First Table. Reservations are for two, three or four people.
It creates an opportunity to explore new restaurants, experiment with exotic dishes you might have been nervous about ordering at full price, and helping you buy a few extra drinks.
How does it work?
Participating restaurants list their 'first tables' for the upcoming week on the First Table website. The restaurant chooses the days it's available and the times it's available. Availability shows seven days in advance.
How much should I tip?
It’s customary to leave tips of between 15% and 20% of the bill, depending on the level of service you receive from your server.
The total tipping amount for a First Table bill is at your discretion but we’d recommend leaving a better than average tip to reflect both the level of service and the fact that you’re receiving 50% off the food bill.
In some instances, an automatic 15% to 20% gratuity may be added to your bill depending on the restaurant’s normal operations.
How many can I book for?
First Table reservations are for groups of two, three or four people (including children of all ages).
Can I bring more than four people?
No, sorry. Our arrangement with the restaurants is for reservations of two to four people (including children of all ages). If you make a reservation for four people the restaurant will have a table reserved for 4 people, not more. The deal does not apply to single diners.
How do such high calibre restaurants afford to discount their meals by 50%?
First tables are very limited and are always at off-peak times. Savvy restaurateurs offer a table that is usually empty as a promotional tool to attract new people to try their venue, knowing that if they show you a wonderful time you will tell your friends and return again.
Why are there so many conditions on First Table bookings?
First Table exists to create a win-win environment where both diners AND restaurants enjoy clear benefits. The conditions are there to achieve this balance.
Is the booking fee per table or per person?
The booking fee is per table.
Can I take my food away?
Meals are to be ordered for dine-in purposes only. Fair use policy applies, over-ordering, and taking leftovers away is not permitted under the First Table deal.
What time can I book for?
The restaurant lists the time that their first table is available for.
What happens if I’m late for my reservation?
The 50% off meals deal is only available for the date and time you have booked. If you are more than 15 minutes late, the deal is off.
Can I cancel/change my reservation?
Yes, you may cancel your reservation according to our cancellation policy. Please note, cash refunds are not available. Credit will be stored on your First Table account for you to use on a future booking.
Visit your reservations admin to cancel your booking, or to amend the number of diners please contact First Table.
Can I pick which table to sit at?
The restaurant will likely have a designated table for their First Table diners.
Are drinks discounted?
No, the first table offer is for 50% off food only. The money saved on food certainly helps buying drinks.
Is there a minimum spend?
No, you may spend as much or as little as you like, and your food bill will be discounted by 50%.
Is dessert included?
Yes, all food ordered is discounted by 50%.
Can I book the same restaurant twice?
Yes, but not twice in a row. First Table was built to encourage people to try new places.
What time is a new day added?
Restaurant availability shows seven days in advance and is added just after midnight each night.
Is the booking fee deducted from my bill?
No, the booking fee entitles you to 50% off food only when you make your reservation and is not deductible from the bill.
Are there any exclusions?
Some restaurants may have certain items that are unavailable for the First Table offer. These will be noted under 'special conditions' when you're making your booking and will be included on your booking confirmation.
How do I get my booking confirmation?
Booking confirmations are emailed out once payment has been finalised. If you cannot find your confirmation email simply log into your First Table account, select Reservations from the drop-down list (where your name is displayed) and download the relevant PDF. Easy!
Alternatively, check your email junk folder - sometimes first-time bookings can end up in there.
Can I use with other vouchers?
First Table vouchers cannot be combined with any other offers, discounts or promotions, including restaurant credit unless otherwise specified by the restaurant.
Do I need I.D?
Yes. Licensed premises are within their rights to deny you service if you can't produce identification (even when not drinking). To avoid disappointment make sure all diners have their I.D. First Table booking fees will not be refunded in this scenario.
Can I combine First Table bookings for large groups?
A maximum of one 'first table' may be booked per group per night, i.e. booking two tables and combining is prohibited. First Table bookings are strictly for two, three or four diners and tables cannot be combined. If you wish to make a group reservation please contact the restaurant direct.
Join more than 500,000 diners who already ❤ First Table.Learn more
Join more than 1,400 restaurants who already ❤ First Table.Learn more